Refund Policy

At Digi Design Lab, we are committed to delivering professional digital solutions while maintaining transparency and fairness in all transactions. By using our services, you agree to the terms outlined below.

1. Services Are Final Upon Completion

All services, including website design, development, plugin setup, hosting configuration, and other digital solutions, are considered final once delivered. A project is deemed complete when the agreed services have been provided and approved by the client. Refunds will not be issued after completion.

2. Proof of Work

We maintain records and documentation for all work performed. If services are delivered according to the agreed scope, refunds will not be issued.

3. Client Responsibilities

Clients must provide all necessary materials, content, and approvals promptly. Delays caused by the client may extend timelines but do not entitle the client to a refund.

4. Revisions and Extra Work

Minor revisions within the agreed project scope may be accommodated. Any additional work outside the original agreement may incur extra charges. Refunds will not be provided for post-delivery changes.

5. Third-Party Services (Hosting, Domains, Plugins)

Payments for hosting, domains, plugins, or other third-party services are non-refundable once purchased or configured due to third-party fees.

  • Hosting refunds are not available if the client changes their mind or closes their business.

6. Hosting Refunds Policy

  • If a hosting refund is granted, it will be processed 1 year after the refund request date.
  • This applies only in rare cases and at the discretion of Digi Design Lab.

7. Non-Refundable Situations

  • Refunds will not be issued for change of mind.
  • Refunds are not available if a business closes or operations stop.
  • Refunds cannot be requested for delays or dissatisfaction after project delivery.
  • Refunds are not applicable for third-party service fees, including domains, hosting, and plugins.

8. Policy Acceptance

By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy. All completed services are final and non-refundable.

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“We have been highly satisfied with the Digi Design Lab web service. They hit the nail. We are a startup company and we were looking for something Customised, affordable and reliable and Digi Design Lab ticked all the checkboxes”

Amber Alvarez - Project Owner
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Testimonials

“Working with Digi Design Lab was amazing and they did a commendable job in revamping our website which was not very effective earlier. But now it is not only visually appealing but is also drawing a lot of traffic. I highly recommend Digi Design Lab for their web service”

Nathan Walker Senior Software Engineer
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Testimonials

“We already had a website but it was not SEO optimized and we were looking for the SEO service to expand our business visibility. Luckily working with Digi Design Lab resolved our business hurdle and our website now rank in the top result on google search.”

john Lecatelli Co-founder, Loctea

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